Barclays has revealed its decision to shut down the Barclaycard website and is advising customers to transition to using the mobile app instead. The closure of the website is scheduled for June 10, as Barclays notes a significant uptick in app usage for day-to-day banking activities.
The bank has assured customers that they will eventually have access to online Barclaycard services through the Barclays website. Currently, Barclaycard serves over five million customer accounts in the UK.
In correspondence shared on Reddit, customers were informed via email that the Barclaycard online servicing will cease on June 10, 2026. The message emphasized that this change will not impact account usage in any manner and encouraged the continued use of the Barclaycard app for account management.
Some customers have expressed their frustration on social media, highlighting concerns about the closure of websites and branches, emphasizing that not everyone prefers using apps for banking.
Barclays spokesperson mentioned that following a review, the decision was made to streamline customer services by integrating Barclaycard account servicing into Barclays online banking. The transition will be gradual, ensuring continued access to online banking services for regular users.
Customers will still have the option to apply for new cards or manage existing accounts through the Barclaycard or Barclays apps, telephone banking, or in-branch services. This move comes in the wake of reports that Barclays plans to reestablish a physical presence on the high street by opening new branches and reintroducing traditional “bank managers.”
Vim Maru, Barclays UK’s chief executive officer, emphasized the importance of providing personalized customer support, stating the aim to avoid customers getting stuck in automated processes when seeking assistance. Despite the closure of over 800 Barclays branches since 2018, Barclays aims to balance digital convenience with personalized customer service.
In an effort to enhance customer experience, Barclays intends to provide a human touch by reinstating the role of branch managers, recognizing the value customers place on interacting with bank staff when needed.