A woman with three children expressed deep sadness and her partner was emotional upon learning that their nearly £100,000 prize from William Hill was a result of a mistake in the app.
Millie Fox, a 30-year-old residing in southwest London, was initially overjoyed when she believed she had won £94,000 playing a jackpot drop game on the William Hill betting app. She quickly informed her partner, Greg Evans, about the unexpected windfall which they hoped would alleviate their financial struggles.
The expecting mother shared that the significant sum could have been transformative for their family, enabling them to purchase essential baby items and afford a substantial grocery shopping, especially since they had been relying on food banks. The sudden increase in the prize amount to nearly £100,000 left them in tears, as they couldn’t believe such luck had befallen them.
Eager to confirm their winnings, the couple contacted William Hill through the app and were reassured by screenshots that Millie had indeed won £94,902, with a customer service representative named “Frederick” confirming a withdrawal amount of £94,895.
However, their hopes were dashed when William Hill informed them that the winnings were mistakenly credited due to a game error on the app. Millie expressed her devastation, mentioning how difficult it was to break the news to Greg and their children after having built up excitement and plans around the unexpected fortune.
The couple’s plea is for William Hill to honor the winnings they believed they had rightfully secured, as they find it unjust that customers are held accountable for glitches while the company fails to uphold the same standard.
Several other William Hill customers have come forward with similar grievances, including Claire Ainsley, who thought she had won £1 million on the online casino platform.
In response, an Evoke spokesperson acknowledged the issue, attributing it to a temporary error affecting the Jackpot Drop game. They assured that corrective measures were taken promptly to rectify the situation and retrieve erroneously credited funds, expressing gratitude for customers’ understanding and apologizing for any inconvenience caused.