Sainsbury’s has faced criticism for raising the minimum spending requirement for its regular home delivery service. The current minimum spend for delivery pass holders is £40, but this will increase to £50 starting on April 7. Customers who do not meet the £50 threshold will incur a fee of £7.50, up from the current fee of £7.
Sainsbury’s offers various delivery pass options, including an anytime delivery pass priced at £7.50 per month, £43 for six months, or £80 for 12 months. The midweek pass is available for £4 per month or £40 for a year.
Customers without a delivery pass who spend more than £50 will still be charged a delivery fee, ranging from £1 to £5.50 depending on the delivery time.
Some customers have expressed frustration on social media regarding the increase in the minimum spend. One individual mentioned that as a single person, they sometimes do not reach the £50 threshold. Another customer shared their disappointment at the higher spending requirement, stating it would necessitate more trips to the store.
Sainsbury’s confirmed the change in an email to customers, explaining that the adjustment is the first in over a decade and is due to the increased costs associated with providing the service. A company spokesperson emphasized the commitment to making online shopping accessible and affordable for customers.
Overall, the majority of customers already exceed the new spending threshold, and options like the Delivery Pass and Click & Collect service can help mitigate additional costs for online shopping.