Thousands of TalkTalk customers will transition to a new service provider in the upcoming months. The telecommunications company is transferring about 120,000 broadband and home phone subscribers to Rise Fibre, a company established in June 2025. This move will significantly boost Rise Fibre’s customer base to 250,000, with TalkTalk retaining approximately 1.5 million customers.
Affected customers should have received communication earlier in the month regarding the transfer. There will be no changes to broadband speed or monthly fees, and those with a home phone can retain their current number. If customers wish to switch providers, they may encounter early termination charges if still under contract with TalkTalk. The transition process should not disrupt service, and existing broadband equipment will not need replacement.
In the event of prolonged service disruptions, customers are advised to file a complaint for possible compensation. The majority of households being shifted are using the CityFibre network. TalkTalk has stated on their website that they will collaborate with Rise Fibre to finalize the account transition, ensuring customers are informed of any billing or account management changes.
Steve Wilson, Rise Fibre’s CEO, emphasized that this transition signifies more than just an acquisition, marking a significant advancement in the competitive UK broadband landscape. Rise Fibre aims to offer improved service, streamlined products, and customer-centric operations, in response to consumer demands for a more user-friendly provider.
For customers seeking better deals on mobile and broadband services, it is recommended to review current usage patterns before comparing prices. Utilizing comparison websites can help identify cost-effective options in the market. Customers can then negotiate with their current provider for better rates or consider switching to a new company. Politeness is key when haggling for discounts. If existing providers cannot match competitor prices, exploring cashback options for new deals may be beneficial.
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