A new report on the live events industry is calling for the immediate implementation of a ban on reselling gig tickets above face value. This move aims to address the issue of fans being priced out of events due to ticket touts using automated software to purchase tickets quickly.
While the government pledged to enforce the ban last year to prevent consumers from paying inflated prices, no specific start date has been announced. The report, commissioned by the Culture, Media and Sport Committee, emphasizes the need for legislation to prohibit ticket resale above face value and ensure strict enforcement.
The report introduces a Fans’ Charter with 50 recommendations to enhance the live music industry, including the clear communication of ticket pricing in advance and transparent application. It also discourages the use of dynamic surge pricing, where ticket prices fluctuate based on demand.
Furthermore, the report highlights fans’ negative perceptions of major online ticketing platforms, citing concerns about unfair treatment, high ticket prices, and inadequate measures against bots and touts. Recommendations include publishing clear set times for events, providing free earplugs and drinking water at venues, and establishing a Music Fan Association similar to those in other industries.
Review chairman Lord Brennan emphasized the importance of addressing fans’ concerns and enhancing industry practices to prioritize fan satisfaction and long-term sustainability. The review stemmed from concerns raised in a previous report on grassroots music venues, prompting the independent review led by Lord Brennan.
Various stakeholders, including industry professionals and consumer advocates, have welcomed the report’s recommendations, urging the government to take action to protect fans from exploitation by touts. The Department for Culture, Media and Sport has acknowledged the report and expressed commitment to supporting the music industry and its fans through upcoming initiatives and enforcement measures.