O2 Issues Alert to iPhone and Android Users About New Scam Targeting UK Customers
A concerning scam targeting iPhone and Android users in the UK has prompted O2 to issue a warning to its customers. The fraudulent message being circulated claims that SIM cards will be deactivated due to customers’ alleged failure to accept updated Terms and Conditions. The scam employs urgent language and appears to come from an official O2 number, making it harder to spot as a fake.
The message states, “O2UK: IMPORTANT: Your SIM Card(s) will be inactive on 04/06/2026, because you have NOT signed our Terms and Conditions. Logon to sign.” Alongside the deactivation threat, a link redirects victims to a counterfeit website designed to steal personal information, which scammers may use to breach MyO2 accounts and other online platforms using stolen passwords.
Customers who receive a message regarding their expiring O2 SIM should avoid clicking any links. Instead, they should verify the message’s authenticity by accessing their account through the official O2 platform or contacting the network directly.
Murray Mackenzie, Director of Fraud Prevention at Virgin Media O2, emphasized the increasing sophistication of scammers in their tactics. He stressed the importance of vigilance and reporting suspicious messages promptly to prevent scams.
O2 has provided the following advice to help customers safeguard against such scams:
– O2 does not send texts requiring customers to accept new Terms and Conditions or threatening SIM deactivation.
– Exercise caution with urgent or threatening messages that pressure immediate action.
– Be wary of unexpected messages from unknown numbers; genuine O2 messages typically display under a verified “O2” sender name.
– Avoid clicking on links in unsolicited texts; verify requests directly through the MyO2 app or by calling 202 from an O2 phone.
– If you have entered login details after clicking a suspicious link, change your password immediately to secure your account.