Costa Coffee has made a huge change to one of its popular sweet treats, and some customers are not happy. The high street coffee chain has confirmed that it no longer offers customers the option to heat up their cinnamon bun.
Costa Coffee’s cinnamon bun – which is a sweet bun swirled with cinnamon filling, decorated with cream cheese icing and dusted with cinnamon powder – is a staple part of the chain’s menu.
The menu item costs around £3.25 in the majority of its branches. Previously, customers who fancied their bun were able to get it heated up.
However, Costa Coffee has confirmed that this is no longer an option for customers. The news came to light after coffee fans took to social media to ask why they were no longer able to get their treats warmed up.
One X – formerly Twitter – user asked the company: “Why can’t I get my cinnamon bun (best there is) heated? If it’s because of stupid H&S issues regarding hot icing, then why can you have hot cheese in your toasties? Come on Costa grow up treat us like adults, and heat your Cinnamon buns.”
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However, in response to one customer on social media, the coffee chain confirmed that it no longer offered this option as it had received several reports of people burning their mouths on the hot icing.
The comment read: “We have had several reports of customers burning their mouths on the icing, so we have had to advise our teams not to heat these up anymore. We do apologise for any disappointment caused.” Costa Coffee has not officially commented on the move.
Disappointed fans have blasted the move and begged for the option to be brought back, noting that it was “health and safety gone mad.” One customer shared on X: “Justice for the cinnamon bun…bring them back warm.”
On Costa’s Facebook page, a fan fumed: “It’s a sad reflection that the great British public can’t be trusted to eat with care, if you have asked for your food to be heated up, you surely can check for yourself that it’s not too hot to eat. Cinnamon buns are just so much nicer when they are warm.”
Another commented: “I used to go to Costa around two or three times a week, I was told by staff in the Consett store they were unable to heat up my much loved cinnamon bun, simple I have now stopped going and visit muffin break instead, where they will warm up a muffin. Health and safety gone mad, Costa loss.”
In response to a customer’s comment, the coffee chain added: “Sorry you’re disappointed. This is a health and safety policy, I’m afraid. We will log your feedback internally to be taken into account.”
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Last month, Costa Coffee announced its Spring menu, which featured eight brand-new items and some returning favourites. This include Cinnamon Bun syrup which coffee lovers could add to their drinks. Prices for both the hot and cold variations of the drink start at £4. Costa also promoted the trend, with one ad in March urging punters to “indulge in some ‘me-time’ with a Cinnamon Bun Latte in one hand and a Cinnamon Bun in the other”.
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